Payment/ Delivery/ Return Policy
Payment method
UK buyers: You can pay by Paypal*, Postal Order or Cheque.
International payments We only accept Paypal*.
Full payments must be made within 3 days after the purchase.
*You can pay instantly with your debit or credit card through PayPal
Delivery
Cost
Wedding Dress:
UK: £20 (including insurance).
Europe Union / Ireland / France / Germany: £36 (including insurance)
Other countries: please contact us for a quote.
Usually, it takes around 8 weeks for the dress to be made.
A tracking number will be provided after the dress is sent.
Please note that for international buyers, if the dress is imposed for Customs Duty, it is the buyer's responsibility to pay the tax.
Return Policy for wedding gowns
We realize that it is difficult to purchase a wedding/ evening gown over the Internet. In order to give you the confidence to purchase from us, we offer a return policy to you. The terms are as follow:
Only dresses that made according to the standard size chart are refundable.
We must be contacted within 2 days after the buyer receive the dress.
Dresses must be returned in perfect condition, with no dirt, no makeup stains, no marks, no smoke scents and not altered. All our dress is checked before postage, no refund/ exchange for dirt or any other kinds of marks that is caused after postage.
Dresses must be received by us within 7 days of your receipt. Return must be made by trackable means.
Buyer are responsible for the return postage.
We will refund money through Paypal. A 20% restocking fee will be charged on all returns.